Quality guarantee for 1 year. Within warranty period, we provide spare parts for replacement free if not man-factor.
Welcome send us samples to test on our machine and we will take video for you to confirm.
Welcome visit our factory for checking machine and offer training course for your workers.
INSTALLING AND COMMISSION
If customer requires our technician to adjusting the machine and train technician at arrival place, we will send technician there. All our expenses including round-trip air ticket to the nearest airport, local conveyance to your factory, Lodging& Boarding expenses shall be payable by you. In case the stay of our technician, the service charges @US $ 100 per day will be charged extra.
Questions and answers
1) Q : How about the after-sales service ?
A:Our machine have one year guarateen, life long mantainance.
We have a strong team special for after sales. We can arrange engineer to do service for you.
2)Q: are you a factory or trading company?
A: we are a factory in this field nearly 15 years ( early named Ruian Huali Pharmaceutical Machinery Factory)
3)Q: How does your factory do regarding quality control?
A: Quality is our invariable topic. It’s the basement of company’s development.
From beginning of company opening, we are especially focus on quality job.
Our pharmaceutical equipment have passed the GMP certification, ISO international quality system certification, CE certification and gain several utility model patents and invention patents issued by state patent office of China.
4)Q: what information should I let you know when I want to get quotation?
A: - the specific of your product
-If it is possible, please provide us the pictures or the design drawings, our designer will analyze your samples and give you exact details.